Refund Policy

Effective Date: May 30th 2026

Last Updated: June 25th 2026

1. Introduction

This Refund Policy explains when refunds may be available for subscriptions, credit purchases and other paid Services offered by Lumesoon.

This Policy forms part of the Lumesoon Terms of Service. By purchasing or subscribing to any paid Service, you acknowledge that you have read, understood and agreed to this Refund Policy.

Any capitalized terms used in this Policy have the same meaning as defined in the Terms of Service unless otherwise stated.

Nothing in this Policy limits any non-waivable rights you may have under applicable law.

2. General Refund Principles

Lumesoon offers digital services that become available immediately after purchase.

Because digital products can be accessed, consumed and used immediately, refunds are offered only in the limited circumstances described in this Policy.

Refund requests are reviewed individually.

Submitting a refund request does not guarantee approval.

Lumesoon reserves the right to request additional information before making a refund decision.

Where permitted by applicable law, all refund decisions made following a reasonable investigation shall be final.

3. Refund Eligibility

A refund may only be considered where all applicable eligibility requirements in this Policy are satisfied.

Meeting one eligibility requirement does not automatically create a right to receive a refund.

Failure to satisfy any single eligibility requirement may result in the refund request being declined.

Lumesoon may refuse refund requests that appear fraudulent, abusive or inconsistent with this Policy.

4. Refund Request Window

Refund requests must be submitted within the refund period configured by Lumesoon at the time of purchase.

The applicable refund period is displayed during checkout or within your account.

Refund requests submitted after the applicable refund period expires will not be considered except where required by applicable law.

Submitting a request before the deadline does not guarantee approval.

5. First Time Paid Subscription Requirement

Refunds are intended only for eligible first-time paid subscriptions.

To qualify for consideration, all of the following conditions must be satisfied:

• This must be your first paid subscription to Lumesoon.
• You must not have previously subscribed using any account.
• You must satisfy every other requirement contained in this Policy. Failure to satisfy any of these conditions will make the purchase ineligible for a refund.

6. Previous Use of Free Services

You are not eligible for a refund if, before purchasing your subscription, you previously accessed or used any free Lumesoon service.

This includes, but is not limited to:

• Free plans.
• Free accounts.
• Trial access.
• Promotional access.
• Complimentary access.
• Beta access.
• Demonstration accounts.
• Free credits.
• Welcome credits.
• Referral credits.
• Giveaway credits.
• Educational access. The purpose of free access is to allow users to evaluate the platform before making a purchasing decision.

Once you have had an opportunity to evaluate the Services through any form of free access, your later purchase is considered an informed purchasing decision.

For this reason, purchases made after using any free version of the Services are not eligible for refunds except where required by applicable law.

7. Previous Subscribers

Refunds are not available to returning subscribers.

If you have previously held a paid subscription, whether monthly, annual, promotional or otherwise, any future subscription purchase is considered a returning subscription.

Returning subscriptions are not eligible for refunds.

This applies even if:

• Your previous subscription expired.
• Your account was inactive.
• You cancelled your previous subscription.
• You purchased a different subscription plan.
• You created another account.
• A significant period of time has passed since your previous subscription. Creating multiple accounts to appear as a first-time subscriber constitutes abuse of this Policy.

8. Subscription Renewals

Subscription renewals are final.

Automatic renewals and manually renewed subscriptions are not eligible for refunds.

It is your responsibility to manage your subscription before the next billing date.

Cancelling a subscription prevents future renewals but does not reverse charges that have already been processed.

9. Credit Purchases

Credits purchased separately from a subscription are generally non-refundable.

Credits become available immediately after successful payment.

Once credits have been issued to your account, they cannot ordinarily be exchanged for money, transferred or refunded.

Credits that have been used, consumed, allocated or converted into Services cannot be restored or refunded except where required by applicable law.

10. Used Services

A purchase becomes ineligible for a refund once the purchased Service has been used.

Use of a Service includes, but is not limited to:

• Generating content.
• Creating voiceovers.
• Cloning voices.
• Uploading voice samples.
• Creating transcriptions.
• Generating subtitles.
• Using APIs.
• Consuming credits.
• Downloading generated content.
• Accessing premium features.
• Using premium templates.
• Creating projects.
• Accessing subscription-only tools. Once any meaningful use of the purchased Service has occurred, the purchase is considered consumed.

Consumed digital Services are not eligible for refunds except where required by applicable law.

11. Non Refundable Purchases

Unless required by applicable law, the following purchases are not refundable:

• Renewed subscriptions.
• Returning customer subscriptions.
• Credit purchases.
• Promotional purchases.
• Discounted purchases.
• Gift purchases.
• Enterprise subscriptions.
• Team subscriptions.
• Bulk purchases.
• Affiliate purchases.
• Customized services.
• Professional services.
• Setup fees.
• Integration fees.
• Migration services.
• Consultation services.
• Development services.
• Training services.
• Third-party service fees.
• Taxes.
• Bank charges.
• Currency conversion charges.
• Payment processor fees where legally permitted.

12. Refund Abuse

Lumesoon reserves the right to refuse any refund request where it reasonably believes that a user is attempting to misuse this Policy.

Examples include:

• Creating multiple accounts.
• Making repeated refund requests.
• Purchasing solely to temporarily access premium features.
• Circumventing subscription restrictions.
• Sharing paid accounts.
• Attempting to recover used credits through refunds.
• Submitting misleading information.
• Using stolen payment methods.
• Abusing promotional offers.
• Coordinating fraudulent refund requests. Accounts involved in refund abuse may be suspended or permanently terminated in accordance with the Terms of Service.

13. Dissatisfaction With Results

Lumesoon provides tools that assist users in creating content and completing creative workflows.

Individual results may vary depending on how the Services are used, the quality of user inputs, uploaded files, prompts, settings and many other factors beyond our control.

A refund will not be issued solely because:

• You expected different results.
• You did not like the generated output.
• The output required editing.
• The output did not match your personal preferences.
• You changed your mind after purchase.
• You no longer need the Services.
• Your business plans changed.
• You did not use all available features.
• You did not use all available credits.
• You did not use your subscription during the billing period.
• You purchased the wrong plan after successfully accessing the platform. Provided the purchased Services were made available as described, dissatisfaction with results alone does not qualify for a refund.

14. User Error

Refunds will not be granted for purchases resulting from user mistakes.

Examples include:

• Purchasing the wrong subscription.
• Purchasing multiple subscriptions unintentionally.
• Purchasing after failing to review available plan features.
• Entering incorrect billing information.
• Purchasing for the wrong account.
• Purchasing without first reviewing the free version where available.
• Failing to cancel before renewal.
• Purchasing by mistake after previously subscribing. Users are responsible for reviewing their purchase before completing payment.

15. Duplicate Purchases

If duplicate charges occur because of a confirmed technical or payment processing error, Lumesoon may, after verification, refund the duplicate transaction or apply an equivalent credit to your account.

Duplicate purchases intentionally made by a user do not automatically qualify for refunds.

16. Promotional Pricing

Subscriptions purchased during promotions, special campaigns, limited-time offers, discounts or other promotional pricing remain subject to this Refund Policy.

Receiving a discounted price does not create additional refund rights.

Where promotional terms specify that a purchase is final, those terms will apply to the extent permitted by applicable law.

17. Plan Changes

Upgrades and downgrades do not create refund eligibility.

If you upgrade your subscription during an active billing cycle, any applicable charges or credits will be calculated according to the billing rules in effect at the time of the upgrade.

Downgrading a subscription does not entitle you to a refund for unused portions of a higher plan.

18. Cancellation

You may cancel your subscription at any time through your account settings.

Cancellation prevents future recurring charges where applicable.

Cancellation does not:

• Reverse completed payments.
• Restore consumed credits.
• Refund previous billing periods.
• Refund partially used subscriptions.
• Refund expired subscriptions. Your subscription will remain active until the end of the current paid billing period unless otherwise stated.

19. Failed Payments

If a payment cannot be completed, Lumesoon may suspend or limit access to paid Services until payment is successfully received.

Failed payment attempts do not create refund rights or extend subscription periods.

20. Chargebacks

We encourage users to contact Lumesoon before requesting a chargeback through their payment provider.

Where permitted by law, initiating a chargeback without first attempting to resolve the issue with Lumesoon may result in:

• Immediate account suspension.
• Termination of active subscriptions.
• Removal of promotional benefits.
• Suspension of affiliate commissions.
• Permanent restriction from future purchases.
• Recovery of unpaid balances where legally permitted. Nothing in this section limits your legal right to dispute unauthorized transactions.

21. Fraud Prevention

Refund requests may be investigated to protect our users and platform.

Lumesoon may request reasonable information necessary to verify:

• Account ownership.
• Payment ownership.
• Identity.
• Purchase history.
• Platform usage.
• Eligibility under this Policy. Failure to provide requested information within a reasonable time may result in the refund request being declined.

Providing false or misleading information may result in permanent account termination.

22. Refund Review

Every refund request is reviewed individually.

During our review, we may consider:

• Subscription history.
• Previous purchases.
• Previous refunds.
• Platform usage.
• Credit consumption.
• Generated projects.
• Download history.
• Login history.
• Payment history.
• Fraud indicators.
• Compliance with the Terms of Service. Approval of previous refunds does not guarantee approval of future requests.

23. Refund Method

Approved refunds will generally be returned through the original payment method used for the purchase unless another method is required by law or agreed by both parties.

Processing times depend on the payment provider and financial institution.

Lumesoon is not responsible for delays caused by third-party payment providers or banks.

24. Taxes and Third Party Fees

Where permitted by applicable law, refunds may exclude:

• Payment processor fees.
• Currency conversion charges.
• Bank charges.
• Government taxes already remitted.
• Other third-party costs incurred in processing the transaction.

25. Affiliate Commission Hold

Affiliate commissions remain pending during the refund review period configured by Lumesoon.

The applicable holding period is determined by the platform settings and may change from time to time.

Pending commissions are not available for withdrawal until the applicable holding period has expired.

If a qualifying purchase is refunded, cancelled, reversed or successfully disputed before the holding period ends, any associated affiliate commission may be reduced, reversed or cancelled.

Affiliate commissions become eligible for withdrawal only after they have successfully cleared the applicable holding period.

26. Affiliate Withdrawals

Affiliate withdrawals are subject to the minimum withdrawal thresholds configured by Lumesoon.

Applicable withdrawal thresholds may vary by currency, payment method or region.

Current minimum withdrawal amounts are displayed within the affiliate dashboard or platform settings.

Withdrawal requests that do not meet the applicable threshold cannot be processed.

Lumesoon reserves the right to update withdrawal thresholds upon reasonable notice.

27. Subscription Sharing

Subscriptions are intended for the account holder unless a plan expressly permits multiple users.

Sharing subscriptions to avoid purchasing additional licenses may result in:

• Loss of refund eligibility.
• Suspension of subscriptions.
• Account termination.
• Removal of promotional benefits.

28. Account Termination

Accounts suspended or terminated for violations of the Terms of Service or other platform policies are not eligible for refunds except where required by applicable law.

29. Changes to This Policy

Lumesoon may update this Refund Policy from time to time.

Updated versions become effective upon publication unless otherwise stated.

Your continued use of the Services after the updated Policy becomes effective constitutes acceptance of the revised Policy.

30. Contact Us

Questions regarding this Refund Policy may be submitted through the official contact methods published on the Lumesoon website.

To help us process requests efficiently, refund inquiries should include sufficient information to identify the relevant account and transaction.

31. Final Provisions

This Refund Policy should be read together with the Lumesoon Terms of Service, Privacy Policy and any other policies that apply to your use of the Services.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Except where prohibited by applicable law, this Refund Policy represents the complete agreement regarding refunds for purchases made through Lumesoon.

32. Subscription Evaluation Acknowledgement

By purchasing a subscription, credits or any paid Service, you acknowledge that you had the opportunity to review:

• Subscription features.
• Pricing.
• Billing frequency.
• Available plans.
• Platform documentation.
• Supported features.
• System requirements.
• Applicable policies.
• Available free features, where offered. You acknowledge that your purchase was made voluntarily after reviewing the information made available before checkout.

A misunderstanding of available features that were accurately described before purchase does not create refund eligibility.

33. Feature Requests

Refunds will not be granted because a requested feature is unavailable, delayed, modified or scheduled for future release.

Any product roadmap, announcement, preview or estimated release date is provided for informational purposes only and does not create a contractual obligation for Lumesoon to deliver a specific feature within a particular timeframe.

34. Service Improvements

Lumesoon continuously improves the Services.

Platform updates, interface changes, workflow improvements, model updates, feature enhancements or changes to generated output do not constitute grounds for a refund.

35. Temporary Service Interruptions

Temporary interruptions caused by maintenance, upgrades, cloud providers, payment processors, internet providers, hosting providers or other events beyond Lumesoon's reasonable control do not create automatic refund rights.

Where reasonably possible, planned maintenance will be communicated in advance.

36. Device and Software Compatibility

Users are responsible for ensuring that their devices, browsers, operating systems and internet connections meet the minimum requirements for using the Services.

Refunds will not be granted because a user's own hardware, software, browser configuration, firewall, antivirus software or network environment prevents proper use of the platform.

37. Unsupported Use

Refunds are not available where problems arise from:

• Unsupported browsers.
• Modified operating systems.
• Unauthorized software.
• Browser extensions that interfere with the platform.
• VPN configurations causing service issues.
• User-installed software conflicts.
• Unauthorized integrations.
• Misconfigured APIs.

38. Abuse of Support Services

Submitting excessive, repetitive, abusive or fraudulent support requests for the purpose of obtaining refunds may result in:

• Closure of refund requests.
• Suspension of refund privileges.
• Account restrictions.
• Permanent account termination in serious cases.

39. Promotional Codes

Discount codes, coupons, promotional offers, referral discounts and special pricing reduce the purchase price only.

They cannot be exchanged for cash, transferred to another account or refunded separately.

Expired promotional offers cannot be reinstated.

40. Referral Rewards

Referral rewards, bonus credits and promotional incentives remain subject to verification.

Where a referred purchase is later refunded, cancelled, reversed or determined to be fraudulent, any related rewards may be withdrawn or reversed.

41. Business and Commercial Use

Businesses, agencies, organizations and commercial users are expected to evaluate the Services before purchasing.

Commercial inconvenience, loss of business opportunities, internal project delays, staffing changes or client disputes do not create refund eligibility.

42. Data Loss

Users are responsible for maintaining their own copies of important projects, generated content, voice recordings and other uploaded materials.

Refunds will not be granted solely because users failed to download or retain copies of their work before deleting an account or allowing a subscription to expire.

43. Compliance With Applicable Law

Nothing in this Refund Policy excludes, limits or restricts any consumer rights that cannot legally be excluded under applicable law.

Where any provision conflicts with mandatory legal protections, that provision shall apply only to the maximum extent permitted by law.

44. Reservation of Rights

Lumesoon reserves all rights not expressly granted under this Refund Policy.

Failure to exercise any right under this Policy does not constitute a waiver of that right.

Any waiver must be made in writing by an authorized representative of Lumesoon.

45. Entire Refund Agreement

This Refund Policy, together with the Terms of Service and any applicable subscription terms presented during checkout, constitutes the complete agreement regarding refunds for purchases made through Lumesoon.

In the event of any inconsistency between this Policy and promotional materials, this Refund Policy shall prevail unless otherwise required by applicable law.

46. Electronic Acceptance

By purchasing a subscription, credits or any paid Service through Lumesoon, you acknowledge that you have read, understood and agreed to this Refund Policy.

Your electronic acceptance of this Policy has the same legal effect as a handwritten signature to the fullest extent permitted by applicable law.